Latency can not only cause issues with upload and download. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). 2 39400000 35 5120 KSym/sec 64QAM 4. The best times to game online or make big downloads, for example, would be when connection is fastest. The range is not bad but I have noticed couple of. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. 1 (Cloudflare DNS) has quadrupled to 45-65ms . Got a response from virgin media about a complaint I made. Regionally. Launch your browser, type 192. I was wondering if the Hub 3. within Virgin's). In the search box, type ncpa. Fewer delays mean that the connection is experiencing lower latency. 9 458395984 3. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. Gigafast broadband for seamless home-working and gamers. 100. over RFoG, then this is less of an issue. To fix this you’ll need to log in to your router and change a few settings. Was devices connected to the hub idle? As you can spike your connection. 254. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. Click on the “Networking” tab. 5 5120 64 qam 5 3 30100000 35. Turn the router off and wait 10 seconds before switching it back on again. I’m now getting normal speeds and latency. Right now the following benefits of FTTP over Virgin Media/HFC. When you place your order, we'll let you know. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. A modem reboot fixed this. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. No underfloor heating. There are apparently no issues in my area (. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. Firmware up to date. I had no issues there at all. We're carrying out some final checks to confirm this. Had an ongoing issue in our area for a while, high latency making working from home impossible. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. You’ll also be able to find out if you’re eligible for any automatic compensation. Latency is a synonym for delay. 8%, respectively. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Tuning in. Broadband Quality Monitor. 67. Calls over internet issues with Virgin wifi. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. danielefc. 0 Downstream channels. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. Please see link below for a 24 hour snap shop. Many people reporting issues in this area (service checker says no problems 🙄 ). Well-informed. More. 222 (OpenDNS) is normal at 8-15ms. Rang up virgin media loads of times but they don’t want to know. Having super high latency. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. As broadband goes, a leased line is a very costly option. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. When you download anything – even just a web page – you are sending a request to a remote server. on 09-02-2021 13:29. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. Hi. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. I have had these issues since the day i got the broadband installed, Over 5 months ago. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Appreciate the assistance. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Let us know. Hi all -looking for some help here. rdf82. 60 to £33. This has been particularly disruptive to online multiplayer games. 1) 5. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. 5 weeks. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. I live in the UK and am playing ESO on the European server. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. 7 Mbps (mean 119. If you deny all traffic, by default, that also denies SSH. Right now the following benefits of FTTP over Virgin Media/HFC. Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. There are a few common causes of high broadband latency. Broadband, Voice and TV fault. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. The UK's largest independent broadband news and information site. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. Simply test your broadband service, and if we find an issue we can help with a fix online. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. I can see on the forum that this is down to too many people using VM in the area. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. Allocate your device (s) static IPs in your router settings > devices, I'd start at . Connect your device to Hub 3 using WiFi or wired mode. To see whether 5G has arrived in your area, visit our coverage checker. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. Impossible to leave Virgin Media with dignity!. Hoping a virgin team member will see this and send an engineer out to fix the issue. The wider internet can also suffer traffic problems which can increase latency. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Contract includes £15/month for 6-months, then £30/month thereafter. 9. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. We know it’s frustrating when things go wrong and we’re working hard to resolve any issues. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . on 04-02-2023 20:28. 1. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. Rang 150 at 3. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. For the past few days I've been having issues with packet drops and high latency spikes. 1. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. I have 1gb and a Hub 4 and everything typically works absolutely fine but recently I've been noticing more and more issues with random spikes in latency and packet loss. Virgin Mobile Home Internet is currently available only to existing customers. Regular readers will recall that we first spotted a smaller batch. . 4gz frequency. 1 Kudo Reply. 54 Mbps to 1. We have also checked to see what the situation is with regards the latency issues, and. Normal latency has been around 8-15ms. While basic speeds of 3-5 Mbps. . Select ‘Virgin Mobile Home Internet’ . Just extensive internet blackouts and generally high jitter. 40 and choose up to . Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. 5 5120 64 qam 4 4 43100000 38. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anyt. Bandwidth measures how much data your internet connection can download or upload at a time. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. Entertain me; Broadband Deals. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. QuickStart, set up and connections. Broadband. A network with high latency means slow response times and creates a negative user experience. The latest update we have is: This problem should now be fixed. Over the last 3 weeks I have expe. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. 12-month minimum term. 2 wired + 2 wifi. But is there really no solution to this issue? I am on the 350mb speed. Wales 57. . 150 or just allocate as they are currently. e. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. BQM: Downstream bonded cha. 1. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. No setup fee. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Current latency to alternate DNS servers such as 8. Join from just £25 per month. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. 8. Hi, I've been experiencing very high latency recently across all games and devices. 397 ms. on 13-05-2023 13:11. You’ll currently pay £45 per month for Gig1. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. 30pm to be told we have an 'outage' in our area, which is causing performance problems. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. I have virgin media hub 3 speed 200. Ookla measured the average latency on Starlink in the UK at 37ms. Switch off your Gigacube and take out the SIM card. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. 0. over RFoG, then this is less of an issue. on 25-11-2021 20:07. No improvements, still lagging and getting packet loss constantly. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. The 3. . No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. I've gone through the usual resetting the hub 5, no faults in my area etc. Download and Upload speeds that im getting are as. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. 1. Black Friday sale ends on 27th November. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). Sample BQM showing high latency issues on 11th April 2022. net. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Mobile Your Account. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. 8. I even opened up a complaint. on 23-03-2023 13:07. From a system check ran, you have got an SNR issue (signal to noise ratio). I use a skill and it activates 2-3 seconds after I press it. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. I have just upgraded to the 1GB package and received a new hub5. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. This results in it being unusable for latency sensitive applications such as gaming. The minimum latency is higher than average, which suggests a permanently congested link somewhere between the broadband router and our BQM Pingbox. 397 ms. I upgraded to a 500 mb/s contract and got a hub - 5262735. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. openreach) and virgin put in their own. on 15-06-2023 17:04. Options. Broadband Status checked: 00:00 . The connection is terrible, I sound like a robot, the call drops etc. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Joining in. 1. There's a big thread on the 'Talk to Virgin Media' forum on. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. Cable Modem StatusItem Status Comments. In response to Sabrina_B. 0%. Gaming doesn’t need blazing fast speeds. 168. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. . I have checked the system today and no issues are showing. Day by day my latency gets worse and worse. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. Go to your Virgin Mobile app . 1 (192. Yes, similar BQM for me and the main Belfast switch,. 1. Latency measures the time taken for steps 1 and 2 to complete. on 27-02-2023 11:42. 3 5120 64 qam 3 2 23600000 35. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. In response to Zoie_P. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Currently on hold with VM customer support, who are having a tough time understanding. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. Regardless of which router you use, there should be a power button on the rear. I have tried various DNS all with. Download speed, ping and latency are fine. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. Latency is the amount of time used by data to reach its destination and come back. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. 8. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 99 per month. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. If you’re still experiencing slow speeds with your Virgin Media Business. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. . 100. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. 1. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). Virgin Media Outage Update - Description: Service update. I have issue with my wifi in general since the start of my contract. Need to contact Virgin Media Customer Services?. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. This provides lag-free play without disruption across multiple connected devices. I am on the 1Gig fibre with the. 8. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I have a Hub 3 hard wired to pc and new PS5. . Hub 3 are DOCSIS 3. 168. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. 168. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. (I know that VM only. 1 or 1. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians bein. I know the sky was in a different socket (e. This can be replicated via WiFi. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. This visually shows what I have been epxeriencing for months now. I'm sorry to hear about the poor experience you are having with the broadband connection. So my contract is: £25 per month for 18 months. Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. Also some packet loss. 168. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. I've gone through the usual resetting the hub 5, no faults in my area etc. Have you checked first for any “known network faults”. Adam182. Had a new Virgin installation at my new house back in Feb. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. Any ideas on what I can try. The wider internet can also suffer traffic problems which can increase latency. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Running test via Thinkbroadband high latency spikes and packet loss. Hub 3. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. . Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). This makes it difficult for WFH during the day and gaming in the evening. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. The latency test I was doing was on the Virgin app to my mobile phone. 07-12-2022 17:36 - edited 07-12-2022 17:37. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. 0. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I’m now getting normal speeds and latency. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. I base this on the very high latency that magically improves at 12:30am - a classic symptom. By default, all projects automatically come with a default network that allows certain kinds of connections . I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Hi @buchosmambo 👋. Hi buchosmambo thanks for the message but we don't need to PM currently Power levels should be between -6 and +10, To find them; • - 5213700 - 2Having super high latency. We hope to have this fixed by: 00:00 . Called automated number - no issues detected. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. You’ll currently pay £45 per month for Gig1. Click on the “Upstream” tab, copy the text and paste into your reply. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and. 168. Latency is getting worse everyday. Download and upload - 5057307. on 12-06-2022 21:57. The issue occurs over several different games, so the problem is common to me. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. QuickStart, set up and connections. Hi again @Bradleygraham84. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. .